Changing perception of online shopping through experiential and digital PR

Alibaba Group

Talk of the town

11.11 was a concept adopted by the Alibaba Group in 2009 to drive consumers to its e-commerce sites with the promise of huge discounts on 11 November each year. By 2013, enormous sales saw 11.11 eclipse all other notable discount days, such as Black Friday or Cyber Monday.

Sinclair was appointed by Tmall, the B2C e-commerce sister platform of Alibaba Group’s Taobao, to promote its 11.11 offerings in Hong Kong. Despite Tmall being the 7th most visited website in China, and the 17th most visited worldwide, the majority of Hongkongers were yet to become familiar with its 11.11 deals and may have concerns over delivery costs from China.


A fluidly integrated strategy to drive awareness of 11.11 and Tmall in Hong Kong comprising PR, experiential marketing and digital

Developed the hook that the first kilo of all 11.11 purchases would be shipped to Hong Kong for free

To echo the free delivery concept, Tmall sponsored a Star Ferry ‘free ride day’ for Hongkongers to enjoy free rides of ferry routes between Central and Tsim Sha Tsui

The Central ferry piers were wrapped in Tmall branding, with onsite promoters giving away specially designed ferry tickets and balloons

A video campaign with media partners featuring Hong Kong celebrities Dodo Cheng and hip-hop duo FAMA

A Tmall Ferry Party, where celebrities Dodo Cheng and FAMA made surprise appearances and shared shopping tips. The party hosted 300 guests

Secured media partnerships with lifestyle-focused digital platforms U Magazine, Weekend  Weekly Jetso and Timable

Alibaba 11.11 Tmall Star Ferry stairs
pre-event views
Social media
fans engaged on Facebook
media and KOLs attended Tmall ferry
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