Plaza Premium Group’s London Heathrow Airport T2 Plaza Premium Lounge has again been voted ‘World’s Best Independent Airport Lounge’ for the fifth consecutive year at the recent Skytrax World Airline Awards – the industry’s most prestigious recognition. Closer to home, Hong Kong International Airport Plaza Premium Lounge and American Express’s Centurion Lounge, both located in Hong Kong and operated by Plaza Premium Lounge, rank amongst the top 10.
Referred to as the ‘Oscars of the aviation industry’, the prestigious Skytrax’s World Airline Awards are determined through the largest annual global airline customer satisfaction survey participated by millions of global air passengers. The survey and the award selection are independent and free of any airline influence or interference. The latest customer survey operated for 23 months between September 2019 and July 2021, covering a mix of travel times before and after the start of pandemic.
Since 2020, Plaza Premium Group has developed and implemented its ‘Build Back Better’ business transformation strategy – a global, multi-faceted mission to reshape its business offerings from supply and demand growth, end-to-end value proposition, information and technology, to customer experience and service quality. Since then, the Group has announced several global strategic partnerships with industry partners including global meet-and-greet service aggregator YQ Now, Middle East’s leading airport service provider marhaba, leading digital platform provider for airport services, Dragon Pass International, US leading financial institution Capital One and renowned airlines such as Virgin Atlantic and Air France.
Plaza Premium Group targets to expand its portfolio of more than 180 lounges to over 500 by 2024-25 through growing both the Plaza Premium Lounge venues and affiliate lounge networks. In the past 23 months, the Group has also implemented a series of innovative initiatives like Smart Traveller global rewards and membership programme, Smart Order food and beverage ordering system, Lounge To Go takeaway service and an all-rounded ‘We Care for Your Wellbeing’ programme to ensure safety and hygiene of all lounges.
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