28 Jan 2021

FWD Insurance launches market-first instant claims service

FWD Hong Kong (“FWD”) has launched an innovative instant claims service through its eServices mobile application (“eServices app”), taking claims convenience to an unprecedented level. First of its kind in Hong Kong, the solution allows FWD customers to receive claims payments within seconds after claims applications approval via the Faster Payment System (“FPS”) and 7-Eleven convenience stores. 

FWD is now inviting its customers to embark on a new and paperless claims journey that shortens the claim pay-out process from a few working days to seconds. Claim applications submitted to the eServices app are processed instantly by its AI assessment engine, and customers can receive claims approvals and get paid through their selected means instantly via FPS, at any 7-Eleven convenience store at MTR stations, or conventionally by direct transfer to their bank accounts. 

The instant claims service is currently applicable to life insurance’s personal accident claims of up to HK$3,000 covering treatment expenses, such as Chinese bone-setting treatment, acupuncture, chiropractic treatment, physiotherapy, registered doctor visits, occupational therapy and dental treatment. FWD will extend the service to support hospital income and hospital claims later this year. 

FWD is the first and only insurance partner of 7-Eleven since 2016. As the largest convenience store group in Hong Kong, 7-Eleven dedicates itself to offering a full-suite of quality products and services to customers. FWD is proud to continue its collaboration with 7-Eleven to deliver claims payments service for life insurance products. Under this unique partnership, both companies look forward to bringing more diversified and convenient services to everyone. 

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